For several years, I used to be a reliable vendor on Cardmarket, one of Europe’s most well known platforms for buying and selling cards. I preserved a wonderful status — about 400 good assessments, zero disputes, and consistent, Specialist provider. But one particular unjustified dispute, dealt with by Cardmarket employees users Silvia Parravano and Christian Tobehn, altered every little thing. in this post, I'll share my personalized experience, explain the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.
A thoroughly clean history created above a long time
A verified vendor With a hundred% optimistic Feedback
ahead of the incident, I used to be precisely the sort of seller every Market values. I stated buying and selling cards precisely, described ailments transparently, and shipped immediately. I never been given a single criticism — only praise.
the necessity of have confidence in on Cardmarket
name is every little thing for sellers on Cardmarket. a person error — even one which isn’t your fault — can damage decades of labor. That’s what tends to make my Tale so alarming for Other individuals operating to the platform.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The trouble commenced any time a customer requested a card outlined specifically by name, set, and ailment. Upon obtaining it, they falsely claimed I'd despatched the “wrong Variation” — Inspite of crystal clear listing evidence exhibiting I hadn’t.
evidence dismissed by aid
I submitted screenshots on the listing, card Model, and situation to establish my accuracy. But Cardmarket help, particularly Silvia Parravano, ignored the specifics. rather than reviewing the listing or requesting clarification, she promptly sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No reasonable Investigation
Silvia’s determination was unilateral. She didn’t admit my evidence or ask for any counterevidence from the buyer. She just blocked my account. No Listening to. No second opinion. No attraction.
No Warning, No Communication
What produced this worse was the suddenness of your motion. I used to be locked away from my account overnight. My appeals — asking for an evaluation or escalation — have been fulfilled with automatic responses or silence. Silvia Parravano exercised entire authority without having accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing a similar sample
In adhere to-ups, my situation was also seen by Christian Tobehn, another member of Cardmarket's help crew. Unfortunately, as an alternative to reviewing the details objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections along with a long term ban.
A sample of vendor Disregard
Are genuine Sellers staying Silenced?
just after this practical experience, I began looking into on the web forums and community threads. I rapidly found out I wasn’t by itself. Dozens of very long-time sellers reported identical experiences — lots of involving Silvia Parravano.
a typical concept? purchasers normally get, regardless if Erroneous — and sellers are still left voiceless.
How This Hurts the complete Market
when platforms should really safeguard consumers, ignoring evidence from genuine sellers causes a damaged ecosystem. When believe in is a person-sided, undesirable actors take advantage, recognizing they’ll be shielded by biased assistance agents.
the issue: No Oversight, No attraction
deficiency of Transparency in Cardmarket’s technique
quite possibly the most alarming challenge is definitely the absence of the appeals process. as soon as team like Silvia or Christian make a call, it’s ultimate. There’s no next assessment, no accountability, and no way to revive entry to your account — Regardless of how potent your evidence is.
threat of Abuse and Blackmail
In my scenario, I was indirectly coerced more info into refunding a Wrong assert — or eliminate my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
money and Emotional penalties
Business decline Overnight
I invested years in making my vendor profile. everything hard work was worn out right away, together with possible upcoming money. My seller dashboard, purchase background, and loyal shopper base — all absent.
Emotional Toll on a dependable vendor
This wasn’t just a business strike. it had been demoralizing. for being handled similar to a fraud immediately after yrs of integrity was emotionally devastating. I followed just about every rule, and nevertheless acquired punished.
What Cardmarket should Do to get back have confidence in
Platform Reforms Are Urgently necessary
If Cardmarket would like to keep excellent sellers and stop upcoming abuse, it need to:
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✅ Introduce a transparent attraction system for blocked accounts
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✅ Require disputes to become reviewed by no less than two unbiased guidance brokers
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✅ prepare staff members like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ safeguard sellers who post obvious, factual evidence
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✅ set up accountability metrics for workers conclusions
devoid of these changes, sincere sellers will continue on being collateral injury inside a system that blindly favors consumers.
last feelings: Be Wary, continue to be Documented
when you are presently marketing on Cardmarket, don’t believe your best report will safeguard you. you happen to be constantly a person customer complaint — even a Untrue a person — from remaining silenced.
guard yourself by:
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getting screenshots of every listing
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Archiving conversation with purchasers
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Backing up your account information on a regular basis
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making ready for disputes — Even though you do very little Erroneous
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn should really serve as a serious warning to everyone making use of Cardmarket. I thought from the platform. I performed by the rules. And that i however acquired taken off with no bring about.
If Cardmarket proceeds to disregard seller legal rights, more reliable vendors will walk absent. And when that happens, the System gained’t just shed sellers — it’ll get rid of its credibility.
Has a thing similar transpired to you personally? Share your knowledge and enable elevate consciousness. Sellers are worthy of better.